Legal · Terms

Terms of Service.

The terms that govern your use of TillyGen — the web app, mobile apps, and AI features.

Terms of Service LEGAL · TERMS · last updated: August 2026

1. Scope & provider

These Terms of Service (“Terms”) govern the use of the TillyGen web application at app.tillygen.com, the related iPad, iPhone, and Watch apps, and all associated features (together, the “Service”). The provider of the Service is Fynn Schmidt – TillyGen, Oberlohnstraße 3, 78467 Konstanz, Germany (“we”, “us”). Full provider details are in the imprint.

By creating an account or using the Service, you agree to these Terms. Deviating or conflicting terms of the customer do not apply unless we have expressly agreed to them in writing.

2. The Service

TillyGen is a software-as-a-service (SaaS) tool for film and video pre-production. It helps you turn a brief into shoot-ready materials such as shot lists, storyboards, and schedules, and lets you manage projects across the web app and our mobile apps.

The Service includes AI-assisted features (“Tilly AI”). AI-generated output is a suggestion intended to support your work; it is not a finished result and is not legal, technical, or professional advice. You are responsible for reviewing, editing, and deciding whether to use any AI output.

3. Registration & account

Using the Service requires an account. You must provide accurate information and keep your login credentials confidential. You are responsible for activity that occurs under your account. If you register on behalf of an organisation, you confirm that you are authorised to accept these Terms for that organisation.

The Service is intended for professional and business use and for consumers who are at least 18 years old.

4. Plans, prices & payment

We offer a free plan and paid plans (currently Creator, Studio, and Team) with a monthly or yearly billing cycle. The prices and included features applicable at the time of your order are those shown on our pricing page or in the app at checkout. Paid plans renew automatically for another billing cycle unless cancelled before the end of the current period.

Payments are processed by our payment provider Stripe. Payment is due in advance for each billing cycle. Unless otherwise stated, prices are exclusive of any applicable statutory VAT.

We may change prices or the composition of plans for future billing periods. We will announce any price change by email or in the app at least four weeks before it takes effect. If a price increase exceeds 10% of the fee previously applicable to your plan, you may terminate the contract with effect from the date the increase would take effect; we will point out this right in the announcement. If you do not terminate, the changed price applies from the next billing period. Fees you have prepaid for periods after an effective termination under this clause will be refunded pro rata.

5. Term & cancellation

Paid subscriptions run for the chosen billing cycle (monthly or yearly) and renew automatically. You can cancel at any time with effect from the end of the current billing period, via your account settings or by writing to admin@tillygen.com. After cancellation, paid features remain available until the end of the period you have already paid for; we do not refund the current period unless required by mandatory law.

The right of either party to terminate for good cause (außerordentliche Kündigung) remains unaffected.

If we decide to discontinue TillyGen as a whole, we may terminate the contract with at least one month’s notice. In that case, fees you have prepaid for periods after the termination date will be refunded pro rata.

6. Right of withdrawal for consumers (Widerrufsrecht)

If you are a consumer (Verbraucher, § 13 BGB), you have the following statutory right of withdrawal when you order a paid plan:

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract. To exercise your right, you must inform us — Fynn Schmidt – TillyGen, Oberlohnstraße 3, 78467 Konstanz, Germany, email admin@tillygen.com — of your decision to withdraw from this contract by an unambiguous statement (e.g. an email). You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notification of the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this reimbursement. If you requested that the service begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal, compared with the full scope of the services provided for in the contract.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

— To Fynn Schmidt – TillyGen, Oberlohnstraße 3, 78467 Konstanz, Germany, admin@tillygen.com:
— I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: TillyGen subscription (plan: _______)
— Ordered on: _______
— Name of the consumer(s): _______
— Address of the consumer(s): _______
— Signature of the consumer(s) (only if this form is notified on paper), date
(*) Delete as appropriate.

7. Your content & rights

You retain all rights to the content you upload or create in the Service (briefs, notes, images, shot lists, storyboards, schedules, and other project data — “Customer Content”). We do not claim ownership of your Customer Content.

You grant us a non-exclusive licence to host, store, reproduce, process, and transmit your Customer Content solely to the extent necessary to operate and provide the Service to you — for example to store your projects, sync them across your devices, and generate AI output you request. This licence ends when the respective content is deleted, subject to short technical retention (e.g. backups) and legal obligations.

You are responsible for your Customer Content and must ensure you hold the necessary rights to it and that it does not infringe third-party rights or applicable law.

You can export your projects (e.g. as PDF or CSV) at any time while your account exists. If you delete your account, your Customer Content is deleted within 30 days, including from backup systems, unless statutory retention obligations (e.g. for billing data) require longer storage. After that, restoration is no longer possible — please export your data before deleting your account. Cancelling a paid plan alone does not delete your account; it simply continues on the free plan.

If third parties raise claims against us based on your unlawful use of the Service or on your Customer Content infringing their rights, you will indemnify us against such claims and the reasonable costs of legal defence, unless you are not responsible for the infringement.

8. AI features & output

When you use Tilly AI, your project content is processed to generate output such as suggested shot lists or storyboards. As between you and us, you may use the AI output for your own projects. Where the optional Tilly Terra mode is used, inference runs on EU-hosted infrastructure and your content is not used to train AI models.

Because AI output is generated automatically and may draw on general patterns, we cannot guarantee that it is accurate, complete, original, or free of third-party rights. Similar or identical output may be generated for other users. You are responsible for checking AI output before you rely on it or publish it, in particular for factual correctness and for any third-party rights.

9. Availability

We provide the Service with an availability of at least 98% on annual average. Excluded from this are periods of scheduled maintenance (announced in advance where possible and performed during low-usage hours), disruptions caused by factors outside our reasonable control (e.g. force majeure or failures of communication networks), and issues caused by your own systems or internet connection. Beyond this, we do not guarantee uninterrupted availability. We may modify or further develop the Service as long as the core functions of your plan are preserved.

10. Liability

We are liable without limitation for damages resulting from intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), and for injury to life, body, or health, as well as under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee we have given.

For slight negligence, we are only liable in the event of a breach of a material contractual obligation (Kardinalpflicht) — an obligation whose fulfilment is essential to the proper performance of the contract and on which you may regularly rely. In that case, our liability is limited to the foreseeable, contract-typical damage. Any further liability for slight negligence is excluded.

You are responsible for keeping your own copies of important Customer Content. The above limitations also apply in favour of our staff and processors.

11. Data protection

We process personal data in accordance with our privacy policy, which explains what data we process, on what legal basis, and which processors (such as Railway, Supabase, Stripe, and Resend) we rely on.

Where you use the Service to process personal data of third parties — for example contact details of cast and crew on call sheets — you remain the controller for that data and must ensure you are entitled to process it in TillyGen. We process such data as your processor, strictly on your behalf. On request, we will enter into a data processing agreement (Auftragsverarbeitungsvertrag, Art. 28 GDPR) with you — contact admin@tillygen.com.

12. Changes to these Terms

We may amend these Terms where necessary, for example to reflect changes to the Service or to legal requirements. We will notify you of material changes in good time by email or in the app before they take effect. If you do not object within the stated period, or if you continue to use the Service after the changes take effect, the amended Terms apply. Where your consent is legally required, we will obtain it separately.

13. Final provisions

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence.

Insofar as you are a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from these Terms is Konstanz, Germany, to the extent legally permissible. Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.