Single Point of Contact

What this is about

Naming this person costs one line in the kickoff and saves whole days later. The job is routing and consolidation, not authority — the contact gathers notes, clarifies who inside the organisation still has to look at something, and sends one answer back. That is why the role often sits with a marketing manager who cannot sign off a budget increase. Name a deputy for holidays and shoot weeks, and agree an escalation path for the cases the contact cannot settle. Both sides need one: a client calling three crew members gets three different answers too.

A term only helps when everyone on set means the same thing by it — so what follows is how it is used, not a dictionary definition.

What runs differently here

Where this differs from the general case:

• The contact routes and consolidates; approving budget or scope is usually a different mandate
• Name a deputy at kickoff — holidays and shoot weeks are exactly when the channel is needed most
• Both sides name one, otherwise the crew becomes a second client channel by accident

With TillyGen

TillyGen keeps brief, plan and open questions in one document, so the contact person answers from a single source.

Change one constraint and the consequences travel through the whole plan: affected shots are flagged, the call sheet is regenerated, and nobody keeps working from yesterday's version.